Return Policy – NAKTO Factory Store
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At NAKTO Factory Site: www.e-bikes.com, we aim to provide every single customer with the perfect product at the best price, as well as the greatest SERVICE experience.

 

 

 

 

Return Policy

  • Return due to quality issues:
Within 14 days： NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.

More than 14 days ：

14days ~ 2 months  customer will get 70 % refund
3 ~ 4 months  customer will get 60 % refund
5 ~ 6 months  customer will get 50 % refund
Over 6 months No return
    • Returns due to non-quality issues with 14 days:
    1. Customer contacts the express company to return. We wouldn't make any return label.
    2. Customer brings the bike to our warehouse.(We suggest you are in CA).
    3. We make the return label. Customer needs bear the re-stock fee(100USD-300USD
    • Warranty range
                  1. Quality issues. Send you the free replacements with 1 year or bear                your repair cost directly to your original account only once.
                  2. Artificial damage will not be covered by 1 year warranty.
    • Return contact Email: naktousa@gmail.com
    • Contact number: (714)603-7547
    • Return address:1683 Sierra Madre Circle，Placentia，CA,92870 ,USA
    • No returns after 14 days of receiving with non-quality issues.
    • All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 
    • Return steps:1.Take a photo or video to show the bike quality problem. 2.Send those evidence to NAKTO service email : naktousa@gmail.com.3.They will provide you a return label for free.

     

     

       


      Looking for information about the warranty? Click here to go to Warranty 

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