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At NAKTO, we aim to provide every single customer with the perfect product at the best price, as well as the greatest SERVICE experience, we offer the industry’s first 2-WEEK At-Home Trial policy.


It allows you to try the ebike at home for 14 days , if you are not satisfied with your new NAKTO Ebike, you can return it for an exchange or a refund within 14 days after sign! We even cover the return shipping.There are no hidden fees and no hassles to be our customers.


Return Policy

    To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and the NAKTO ebike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 2-week trial period.


    How to return

      Contact our Customer Service Department at naktousa@gmail.com to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

      All returns must be repacked back into the original packaging when you send it back to us.

      Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

      Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

      Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

      Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. 
      Looking for information about the warranty? Click here to go to Warranty Overview & Registration